Privacy Policy
Aurelle is a home fragrance brand based in Lahore, Pakistan. This policy explains what personal information we collect when you visit our website or place an order, and how we use it.
Information we collect
- Order details you enter: name, mobile number, email address (optional), delivery address, area, nearby landmark and the products you order.
- Technical and usage information: pages viewed, device and browser type, approximate location from your network address, and the ad or link that brought you to our site.
We do not take online payments and we never ask for card or bank details on this website. You pay in cash on delivery.
How we use it
- To confirm your order with you on WhatsApp, deliver it, and give you support.
- To keep records of orders for accounting and legal purposes.
- To understand how the site is used and to measure and improve our advertising.
Who we share it with
- Our delivery rider or courier, who receives your name, phone number and address to deliver your order.
- Service providers we use to run the business, including Google tools that store our order records and WhatsApp for order confirmation.
- Advertising and analytics tools: Meta Pixel (Facebook and Instagram), TikTok Pixel, Google Analytics 4 and Microsoft Clarity. These record how pages are used (for example pages viewed, clicks and scrolling) and which ads lead to orders.
We do not sell your personal information.
Cookies and similar technologies
The tools above use cookies and similar technologies. You can block or delete cookies in your browser settings. The site still works without them, but we will not be able to measure our advertising.
Saved details on your device
To save you typing next time, the order form remembers the last details you entered in your own browser. This stays on your device. You can clear it by clearing your browser data.
How long we keep it
We keep order records for as long as needed to serve you, handle any issue with your order, and meet accounting and legal requirements.
Your choices
You can ask us to show you, correct or delete the personal information we hold about you. Contact us using the details below and we will respond.
Security
We take reasonable steps to protect your information, but no website or storage service can be guaranteed to be completely secure.
Children
Our website is not directed at children under 18, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
- WhatsApp: +92 302 6908949
- Office: 1 Jail Road, Lahore, Pakistan